1. Parties and Agreement Details

This Merchant Agreement is between the operator of I’M HERE ALWAYS and the participating merchant identified in the written partnership confirmation.

Platform legal operator: [INSERT REGISTERED BUSINESS NAME]
Registration number: [INSERT BUSINESS REGISTRATION NUMBER]
Business contact address: [INSERT BUSINESS CONTACT ADDRESS]

The partnership confirmation must identify the merchant’s legal business name, registration details where applicable, authorised representative, contact details, agreed commission percentage, covered services and effective date. The agreed percentage is specific to that merchant; no default percentage is imposed by this page.

2. Application and Activation

Submitting a Merchant Partner Application does not automatically approve or publish the merchant, create an account or activate referrals. I’M HERE ALWAYS reviews the application and discusses the proposed partnership.

Activation requires confirmation of the merchant’s details, the agreed commission rate and recorded acceptance of this agreement. The current workflow is managed manually through WordPress, email and WhatsApp.

3. Roles and Customer Requests

The requester arranges and pays for the experience. The recipient receives the gift or service. The merchant supplies the agreed product, service or delivery.

A request sent for an availability check is not a confirmed booking. The merchant may accept, decline or propose changes. A booking proceeds only after the merchant confirms availability, the requester approves the final arrangement and any agreed payment conditions are met.

No minimum number of enquiries, bookings or sales is guaranteed.

4. Merchant Responsibilities

• Provide accurate business, service, price and contact information, and promptly report material changes.
• Maintain licences, permissions and qualifications applicable to the products or services supplied.
• Respond to availability enquiries and honour accepted arrangements.
• Disclose inclusions, exclusions, delivery charges, appointment or delivery timing and cancellation conditions before payment.
• Provide the agreed quality and quantity and obtain approval before material substitutions or changes.
• Issue customer receipts, keep payment and fulfilment records and communicate problems promptly.
• Respect agreed surprise instructions while coordinating necessary delivery or appointment details.

5. Customer Payment Goes Directly to the Merchant

The customer pays the merchant directly in full for the agreed arrangement, or according to any deposit and balance schedule expressly agreed before booking. I’M HERE ALWAYS does not collect or hold that customer payment under the current workflow.

The merchant provides its own verified payment instructions and confirms receipt. A customer’s submitted payment reference alone does not prove receipt. The merchant remains responsible for its payment method, receipts, applicable taxes and customer payment records.

The platform commission is paid separately by the merchant. No automatic split or deduction is made from the customer’s payment.

6. Commission Percentage and Basis

The commission percentage must be expressly agreed in the merchant’s written partnership confirmation before activation. Commission is calculated on the agreed service or product price for a completed referred arrangement. Separately identified delivery charges are excluded.

The final commission basis and amount should be recorded for each arrangement. Discounts, package changes and separately identified taxes or other charges must be clarified in writing before confirming the commission amount; they must not be silently added to the basis.

7. Verified Completion and Seven-Day Deadline

Commission becomes due for a completed arrangement after I’M HERE ALWAYS verifies completion. A booking confirmation, deposit, customer payment or merchant’s completion claim alone does not automatically establish verified completion.

The merchant should provide reasonable fulfilment evidence, such as a delivery confirmation or confirmation that the agreed service was provided. Avoid unnecessary recipient photos or sensitive personal information.

Payment is due seven calendar days after verified completion, at the same time of day shown in the commission notice. Saturdays, Sundays and public holidays count. Notices should state the request reference, commission basis, agreed percentage, amount, verification time and exact due date and time in Malaysia time (MYT, UTC+8).

For example, completion verified on 13 October at 12:00 MYT gives a deadline of 20 October at 12:00 MYT. The deadline is not seven working days.

8. Commission Notices and Payment Verification

I’M HERE ALWAYS sends the commission payment request by email or another agreed communication channel. The notice includes the platform’s verified payment instructions. Questions should be sent to partners@imherealways.com.

After paying, the merchant should provide the request reference and transaction reference. A reported payment remains unverified until the platform confirms full receipt. The WordPress commission record is marked Paid only after that verification.

The current service does not provide a merchant app or portal. Do not assume an automatic reminder, app notification or automatic payment-status update will occur.

9. Overdue Commission and New Referral Holds

If commission remains unpaid after its recorded deadline, new referrals and new booking confirmations to that merchant are placed on hold. Customers may be offered another available merchant.

Existing confirmed bookings continue. An overdue commission does not authorise the merchant to cancel an existing customer booking, withhold a paid service or charge the customer the commission separately without prior agreement.

A payment report or partial payment does not automatically release the hold. New referrals may resume once the platform has verified full payment of all overdue commission amounts. Any disputed amount or correction must be resolved and recorded; sending a dispute alone does not release the hold.

10. Changes, Cancellations and Customer Refunds

The merchant must disclose its booking-specific cancellation, rescheduling, deposit and refund conditions before the requester pays. Flowers, customised gifts and appointment bookings may have different conditions. This agreement does not impose a blanket non-refundable rule or remove rights that cannot lawfully be excluded.

The merchant handles refunds for customer money it received directly. I’M HERE ALWAYS can assist with coordination but cannot independently reverse the merchant’s payment. The merchant should confirm any refund decision, amount, method and expected processing time in writing.

If an arrangement is cancelled, partly fulfilled, refunded or disputed, notify the platform promptly. Commission adjustments must be reviewed against the actual fulfilment and refund evidence and agreed in writing. No cancellation fee, commission reversal or new charge is automatically created by this page.

11. Recipient Information and Surprise Arrangements

Use customer and recipient information only as needed to assess, fulfil and support the agreed arrangement. Share it only with authorised people who need it for those purposes and applicable legal obligations.

Do not add recipients to marketing lists, reuse contact details for unrelated promotions or publish recipient photographs without an appropriate basis and permission where required.

Follow the requester’s agreed contact instructions. If those instructions prevent safe or practical fulfilment, seek clarification before proceeding. Refer to the platform’s Privacy Policy.

12. Listings, Branding and Business Materials

The merchant permits I’M HERE ALWAYS to use the business name and materials supplied with permission to present the approved listing and promote that partnership. The merchant confirms it has the necessary rights to the materials it supplies.

Listing details, changes and any optional paid promotional service must be agreed separately. No paid upgrade is authorised simply by submitting an application or accepting this agreement.

13. Complaints, Ending the Partnership and Changes

Raise commission questions or partnership complaints promptly with the request reference and supporting records. Both parties should work to clarify errors and resolve the issue.

Either party may request that future referrals stop by written notice. Ending the partnership does not remove outstanding agreed commission obligations or responsibility for existing confirmed customer arrangements. Those arrangements must be fulfilled or resolved with the customer.

Commission percentage changes require written agreement and apply prospectively from an agreed date. Revised agreement terms should identify the version and effective date and be communicated for acceptance before future referrals under those terms.

This agreement is intended to operate under applicable Malaysian law. Nothing in it excludes obligations, liabilities or rights that cannot lawfully be excluded, or prevents access to available legal remedies.

14. Recording Merchant Acceptance

Reading this page or submitting the application does not, by itself, record acceptance. Before activation, obtain an acceptance record from an authorised merchant representative and retain it with the merchant application.

• Merchant legal business name and representative’s name and authority.
• Agreed commission percentage and commission basis.
• This agreement’s version and the final page or document accepted.
• Acceptance date, effective date and the written acceptance message or signed agreement.

This page does not add a checkbox, digital signature, database acceptance record or form integration. Record acceptance manually through the existing workflow until that feature is added.

1. 协议双方与合作资料

本商家协议由 I’M HERE ALWAYS 的运营主体与书面合作确认中列明的合作商家订立。

平台法定运营主体：[填写注册商家名称]
注册号码：[填写商业注册号码]
业务联系地址：[填写业务联系地址]

合作确认须列明商家的法定名称、适用的注册资料、授权代表、联系资料、双方同意的佣金比例、涵盖的服务及生效日期。佣金比例按个别商家约定，本页面不设统一默认比例。

2. 申请与启用合作

提交合作商家申请并不代表自动获批、上线、创建账号或启用订单转介。I’M HERE ALWAYS 会审核申请并讨论合作安排。

启用合作前，须确认商家资料及佣金比例，并记录对本协议的接受。目前流程通过 WordPress、电邮及 WhatsApp 人工管理。

3. 各方角色与客户需求

申请人负责安排体验并付款；接收人享用礼物或服务；商家提供约定的产品、服务或配送。

查询档期或库存的需求不是已确认订单。商家可接受、拒绝或提出修改。只有商家确认可安排、申请人同意最终详情，并满足约定的付款条件后，订单才继续进行。

平台不保证最低咨询量、订单量或销售额。

4. 商家责任

• 提供准确的业务、服务、价格及联系资料，并及时报告重大变更。
• 维持所提供产品或服务适用的执照、许可及资格。
• 回应档期或库存查询，并履行已接受的安排。
• 付款前说明包含与不包含的项目、配送费、预约或配送时间及取消条件。
• 提供约定的质量与数量；重大替换或变更须先获得同意。
• 向客户提供收据，保留付款及履约记录，并及时沟通问题。
• 协调必要的配送或预约详情时，遵守约定的惊喜安排指示。

5. 客户直接付款给商家

客户直接向商家支付约定安排的全额款项，或按照预约前明确同意的订金及余款时间表付款。目前流程中，I’M HERE ALWAYS 不收取或保管客户款项。

商家提供经核实的收款指示，并确认收款。客户提交的交易参考号码本身不能证明款项已到账。商家负责其付款方式、收据、适用税项及客户付款记录。

平台佣金由商家另行缴付，不会从客户款项中自动分账或扣除。

6. 佣金比例与计算基数

启用合作前，佣金比例须在商家的书面合作确认中明确约定。佣金根据已完成的转介安排所约定的服务或产品价格计算，单独列明的配送费不计入。

每项安排应记录最终佣金基数及金额。折扣、配套变更、单独列明的税项或其他费用，须在确认佣金金额前以书面澄清，不得未经说明加入计算基数。

7. 核实完成与七天付款期限

I’M HERE ALWAYS 核实安排已完成后，才产生该已完成安排的应付佣金。预约确认、订金、客户付款或商家自行报告完成，均不会单独自动构成核实完成。

商家应提供合理的履约证明，例如送达确认或约定服务已提供的确认。避免提供不必要的接收人照片或敏感个人资料。

佣金须在核实完成后的七个日历日到期缴付，截止时间为佣金通知所列的同一时刻。星期六、星期日及公共假期均计入。通知应列明需求参考号码、佣金基数、约定比例、金额、核实时间及准确的到期日期和时间，采用马来西亚时间（MYT，UTC+8）。

例如，10月13日中午12:00 MYT 核实完成，到期时间为10月20日中午12:00 MYT。此期限不是七个工作日。

8. 佣金通知与收款核实

I’M HERE ALWAYS 通过电邮或双方约定的渠道发出佣金付款请求，并提供平台经核实的收款指示。如有问题，请联系 partners@imherealways.com。

付款后，商家应提供需求及交易参考号码。平台确认全额到账前，付款报告仍属未核实。只有核实收款后，WordPress 佣金记录才标记为 Paid（已付）。

目前没有商家应用程序或门户。请勿假设会自动发送提醒、应用通知或自动更新付款状态。

9. 逾期佣金与暂停新转介

佣金在记录的期限后仍未付清，将暂停向该商家转介新需求及确认新订单。客户可获建议选择其他可安排的商家。

已确认的订单继续履行。佣金逾期不授权商家取消现有客户订单、拒绝提供已付款服务，或未经事先同意向客户另收该佣金。

报告已付款或部分付款不会自动解除暂停。平台核实所有逾期佣金均已全额支付后，可恢复新转介。争议金额或更正须解决并记录；仅提出争议不会解除暂停。

10. 更改、取消与客户退款

申请人付款前，商家须说明该订单适用的取消、改期、订金及退款条件。鲜花、定制礼物及预约服务可有不同条件。本协议不设一律不退款规则，也不排除依法不得排除的权利。

商家负责处理其直接收取的客户款项退款。I’M HERE ALWAYS 可协助沟通，但不能独立撤销商家的收款交易。商家应以书面确认退款决定、金额、方式及预计处理时间。

安排如取消、部分履行、退款或发生争议，须及时通知平台。佣金调整须根据实际履约及退款证据审核，并以书面约定。本页面不会自动产生取消费、佣金冲销或新收费。

11. 接收人资料与惊喜安排

仅在评估、履行及支持约定安排所需的范围内使用客户与接收人资料。仅向因这些目的及适用法律义务而有需要的获授权人员分享。

不得在没有适当依据及必要许可的情况下，把接收人加入营销名单、将联系资料用于无关促销，或发布接收人照片。

遵守申请人约定的联系指示。如指示妨碍安全或实际履约，进行前先取得澄清。请参阅平台的 隐私政策。

12. 商家展示、品牌与资料

商家授权 I’M HERE ALWAYS 使用其商家名称及经许可提供的资料，以展示获批列表及推广该合作。商家确认其拥有所提供资料的必要使用权。

列表详情、变更及任何可选的付费推广须另行约定。提交申请或接受本协议，不代表授权任何付费升级。

13. 投诉、结束合作与修改

有关佣金或合作的疑问及投诉，应及时附上需求参考号码及支持记录提出。双方应合作澄清错误并解决问题。

任何一方可通过书面通知要求停止未来转介。结束合作不会免除尚未履行的约定佣金义务或已确认客户安排的责任。该等安排须履行，或与客户妥善解决。

佣金比例变更须以书面同意，并从约定日期起适用于未来安排。修改后的协议应列明版本及生效日期，并在依照新条款进行未来转介前通知商家接受。

本协议拟按适用的马来西亚法律执行，不排除依法不得排除的义务、责任或权利，也不妨碍使用可用的法律救济。

14. 记录商家接受协议

仅阅读本页面或提交申请，并不会自动记录对协议的接受。启用合作前，须取得商家授权代表的接受记录，并与商家申请一并保存。

• 商家法定名称、代表姓名及授权身份。
• 约定佣金比例及计算基数。
• 本协议版本，以及所接受的最终页面或文件。
• 接受日期、生效日期，以及书面接受信息或已签署协议。

本页面不提供勾选框、电子签名、数据库接受记录或表格集成。在加入该功能前，请按现有流程人工记录接受情况。