I’M HERE ALWAYS
Privacy Policy
This Privacy Policy explains how I’M HERE ALWAYS may collect, use, store and protect personal information when you use our website, services or contact us.
We aim to collect only the information reasonably needed to provide and improve the I’M HERE ALWAYS service, manage arrangements and communicate with users and partners.
1. About This Privacy Policy
This Privacy Policy applies to the I’M HERE ALWAYS website, platform, forms, communications and related services.
By using our services or providing information to us, you acknowledge that your information may be handled as described in this Privacy Policy.
2. Information We May Collect
Depending on how you use I’M HERE ALWAYS, we may collect different types of personal and business information.
Information You Provide
- Name
- Email address
- Phone or WhatsApp number
- Account or registration information
- Recipient information provided for an arrangement
- Booking or reservation details
- Personal messages connected to an arrangement
- Customer support enquiries
- Business or merchant registration information
- Any other information you voluntarily provide
Transaction and Payment Information
When payments are available through the platform, payment processing may be handled by third-party payment providers.
We may receive transaction information such as payment status, amount, reference number, date and payment method type.
We may not directly store complete payment card details where payment information is processed securely by an authorised payment service provider.
Technical Information
When you visit the website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of access
- Website usage data
- Cookie or analytics information
3. How We Use Personal Information
We may use information for purposes including:
- Providing and operating the I’M HERE ALWAYS service
- Creating, processing and confirming arrangements
- Communicating with the giver, recipient and participating business
- Processing or confirming payments
- Providing customer support
- Managing merchant and business partnerships
- Preventing fraud, misuse and unauthorised activity
- Maintaining platform security
- Improving our website and services
- Responding to enquiries and complaints
- Complying with legal, regulatory or accounting requirements
- Sending service-related notifications
4. Recipient Information
A user may provide information about another person when creating an experience or arrangement.
This may include the recipient’s name, contact details and information needed to deliver or confirm the arrangement.
Users should provide only the information reasonably necessary for the intended arrangement and should avoid submitting unnecessary sensitive information about another person.
5. How We May Share Information
We may share relevant information where reasonably necessary to provide the service.
| Recipient | Why Information May Be Shared |
|---|---|
| Participating Businesses | To confirm reservations, services, redemption details or customer arrangements. |
| Payment Providers | To process payments, refunds, transaction verification or fraud prevention. |
| Technology Providers | To provide hosting, email, system security, analytics or platform infrastructure. |
| Professional Advisers | Where reasonably necessary for accounting, legal, insurance or professional advice. |
| Authorities | Where disclosure is required by applicable law or lawful request. |
We do not intend to sell personal information to advertisers or unrelated third parties.
6. Participating Businesses
Participating merchants may receive certain information necessary to confirm and fulfil an arrangement.
This may include the recipient’s name, reservation information, booking reference, arranged amount and other relevant instructions.
Participating businesses may also have their own privacy obligations and policies regarding information they receive.
7. Payment Providers
Payments may be processed using third-party payment gateways or financial service providers.
When you make a payment, certain information may be sent directly to the relevant payment provider.
Their handling of your payment information may be governed by their own privacy policies, security standards and terms.
8. Cookies and Analytics
Our website may use cookies or similar technologies to:
- Keep the website functioning correctly
- Remember certain preferences
- Understand how visitors use the website
- Measure performance
- Improve website usability
- Protect against misuse and security threats
You may be able to manage cookies through your browser settings.
9. Data Security
We aim to use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no website, internet transmission or storage system can be guaranteed to be completely secure.
10. Data Retention
We may retain personal information for as long as reasonably necessary to provide the service, manage transactions, resolve disputes, maintain records and comply with legal or regulatory obligations.
Retention periods may differ depending on the type of information and the reason it was collected.
11. Your Privacy Rights
Depending on applicable law, you may have rights regarding the personal information we hold about you.
Request information about personal data we hold about you.
Ask us to correct inaccurate or incomplete information.
Withdraw consent where processing depends on your consent, subject to applicable limitations.
Request deletion in circumstances where applicable law permits it.
12. Marketing Communications
If we send promotional or marketing communications, you may be able to unsubscribe using the option included in the communication or by contacting us.
Service messages related to bookings, security, payments or important account information may still be sent when necessary.
13. Children’s Privacy
I’M HERE ALWAYS is not intended to knowingly collect unnecessary personal information from children without appropriate authorisation.
Where an arrangement involves a minor, the person creating the arrangement should provide only information necessary for the service and should have appropriate authority to provide that information.
14. Cross-Border Processing
Some technology, hosting, payment or service providers may process information outside Malaysia.
Where this occurs, we aim to use providers and arrangements that offer appropriate protections for personal information.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, participating businesses, payment providers or external services.
Their privacy practices are governed by their own policies, and I’M HERE ALWAYS is not responsible for the privacy practices of independent third parties.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our services, technology, business model or legal requirements change.
The latest version will be published on this page with an updated “Last Updated” date.
17. Contact Us
If you have questions, requests or concerns about privacy or your personal information, please contact I’M HERE ALWAYS.
Website: imherealways.com
Email: support@imherealways.com
Country: Malaysia
We’re here to help.
If you have a question about your personal information or how I’M HERE ALWAYS handles data, contact us through our support page.
隐私政策
本政策说明您使用网站、服务或联系我们时，I’M HERE ALWAYS 可能如何收集、使用、保存及保护个人资料。
最后更新：2026年8月28日我们致力仅收集提供及改善服务、管理安排，以及与用户和合作伙伴沟通合理所需的资料。
1. 关于本隐私政策
本隐私政策适用于 I’M HERE ALWAYS 网站、平台、表格、通信及相关服务。
使用服务或向我们提供资料，表示您知悉资料可按本政策所述方式处理。
2. 我们可能收集的资料
根据您使用服务的方式，我们可收集不同类型的个人及业务资料。
您提供的资料：姓名、电邮地址、电话或 WhatsApp 号码、账号或注册资料、为安排提供的接收人资料、订单或预约详情、与安排有关的个人留言、客户支持咨询、商家注册资料及其他自愿提供的资料。
交易与付款资料：当平台提供付款功能时，付款可由第三方支付服务商处理。我们可接收付款状态、金额、参考号码、日期及付款方式类型等交易资料。当授权支付服务商安全处理付款资料时，我们可能不直接储存完整银行卡资料。
技术资料：访问网站时，可能自动收集 IP 地址、浏览器类型、设备类型、操作系统、浏览页面、访问日期与时间、网站使用数据，以及 Cookie 或分析资料。
3. 个人资料的用途
我们可将资料用于提供与运营服务；建立、处理及确认安排；与赠送人、接收人及商家沟通；处理或确认付款；客户支持；管理商家合作；防止欺诈、滥用及未经授权的活动；维护安全；改善网站与服务；回应咨询及投诉；遵守法律、监管或会计要求；以及发送服务通知。
4. 接收人资料
用户建立体验或安排时，可提供他人的资料。
资料可包括接收人姓名、联系方式，以及配送或确认安排所需的详情。
仅应提供为预定安排合理所需的资料，并避免提交他人不必要的敏感资料。
5. 我们可能分享资料的方式
在提供服务合理所需的情况下，我们可分享相关资料。
| 接收资料者 | 分享原因 |
|---|---|
| 合作商家 | 确认预约、服务、使用体验所需详情或客户安排。 |
| 支付服务商 | 处理付款、退款、交易核实或防止欺诈。 |
| 技术服务商 | 提供托管、电邮、系统安全、分析或平台基础设施。 |
| 专业顾问 | 会计、法律、保险或专业意见合理所需。 |
| 主管机关 | 适用法律或合法请求要求披露时。 |
我们无意将个人资料出售给广告商或无关第三方。
6. 合作商家
合作商家可接收确认及履行安排所需的部分资料。
可能包括接收人姓名、预约资料、订单参考号码、约定金额及其他相关指示。
商家对其接收的资料，也可有自身隐私义务及政策。
7. 支付服务商
付款可通过第三方支付网关或金融服务商处理。
付款时，部分资料可能直接发送给相关支付服务商。
其处理付款资料的方式，可受自身隐私政策、安全标准及条款约束。
8. Cookie 与分析
网站可使用 Cookie 或类似技术，以保持网站正常运作、记住部分偏好、了解访客使用方式、衡量性能、改善可用性，以及防止滥用与安全威胁。
您可能可以通过浏览器设置管理 Cookie。
9. 资料安全
我们致力采取合理的行政、技术及组织措施，保护个人资料免受未经授权的访问、滥用、遗失、更改或披露。
但任何网站、互联网传输或储存系统均无法保证完全安全。
10. 资料保存
我们可在提供服务、管理交易、解决争议、保留记录及遵守法律或监管义务合理所需的期间内，保存个人资料。
保存期限可因资料类型及收集原因而不同。
11. 您的隐私权利
根据适用法律，您可能对我们持有的个人资料享有相关权利。
请求了解我们持有的有关您的个人资料。
要求更正不准确或不完整的资料。
处理基于您的同意时，可撤回同意，但须受适用限制约束。
在适用法律允许的情况下请求删除。
12. 营销通信
如我们发送促销或营销信息，您可能可以使用信息内的选项退订，或联系我们。
必要时仍可发送与订单、安全、付款或重要账号资料有关的服务信息。
13. 儿童隐私
I’M HERE ALWAYS 无意在没有适当授权的情况下，明知而收集儿童不必要的个人资料。
安排涉及未成年人时，安排人应仅提供服务所需资料，并应有适当权限提供该资料。
14. 跨境处理
部分技术、托管、支付或服务提供者可能在马来西亚境外处理资料。
如有此情况，我们致力采用能为个人资料提供适当保护的服务商及安排。
15. 第三方网站与服务
网站可能包含第三方网站、合作商家、支付服务商或外部服务的链接。
其隐私处理受自身政策约束；I’M HERE ALWAYS 不对独立第三方的隐私做法负责。
16. 本隐私政策的变更
服务、技术、商业模式或法律要求改变时，我们可不时更新本隐私政策。
最新版本将发布于本页，并更新“最后更新”日期。
17. 联系我们
如对隐私或个人资料有疑问、请求或顾虑，请联系 I’M HERE ALWAYS。
网站：imherealways.com
电邮：support@imherealways.com
国家：马来西亚